Accessibility Information - HoverCare

       Helping to provide easy and safe travel for 

passengers with reduced mobility

 

Crossing the Solent with Hovertravel is not only fast and fun but an enjoyable experience for all our passengers. Our experienced staff are there to ensure your journey is comfortable and safe.

HoverCare

Hovercare is a service for any passengers requiring assistance with their travel whether they have reduced mobility requirements or just need a little extra help with their journey.

Look out for this symbol when you travel, we offer dedicated seats in our terminals and on our hovercraft providing a little more space and easy accessibility

We strive to achieve easier and safer travelling for all our passengers who require special assistance as we understand the challenges that travelling can entail. We are committed to ensure access and carriage on our hovercraft and access in our terminals is suitable for all people.  We will always fulfil our EU and Maritime and Coastguard Agency (MCA) legal requirements.

To make sure we offer the best possible assistance for all our customers who require additional help, we strongly advise you call, email or pop-in to one of our terminals 48 hours in advance to discuss the extra help we offer so we can ensure the safest, easiest and most pleasant journey possible.

Our Services

Terminals – In both our Southsea and Ryde terminals, we aim accommodate for a variety of special assistance requirements. Wide corridors have been made a standard to allow for easier wheelchair access, as well as suitable seating for those who have limited mobility. Services and assistance are also available for those with sight or hearing issues.  Both terminals house speakers and PA systems to help communicate information for those who suffer from sight related issues. Digital screens in the terminals and signs have been installed to help those hard of hearing to travel with us as easily as possible.   Additionally all of our staff are trained to assist passengers with reduced mobility. Fully trained Guide Dogs are welcome in our terminals and on board our craft at no extra cost.

Craft – On-board both our 80 seater hovercrafts we have installed extra visual and audio assistance, as well as having fully trained staff to help with any assistance. Safety videos with audio, subtitles and a deaf signer are shown before each crossing on our craft. Our craft can also accommodate 1 Wheelchair per crossing. Wheelchair spots are allocated on a first come first serve basis, so we recommend that you call 48 hours in advance to allow us extra time to make sure that we offer the best assistance possible.

Carers – Carers can travel free with Hovertravel if travelling with the person in their care. Please pop into your nearest terminal or give us a call to find out more; we recommend the usual 48 hours advance notice if you require extra assistance to make your journey as smooth as possible.

Our Hovercraft

Freedom 90 and Island Express:

Our AP1-88 craft offer:

  • Lifts from the pad onto the craft and are managed by our crew.
  • Wheelchair safety belts are provided on all craft
  • Help with luggage and buggies from our staff
  • Guidance for passengers with reduced mobility onto the craft by our friendly, fully trained staff.
  • Audio safety message from a member of our crew
  • On embarking and disembarking crew members are on hand to control the lift and ensure all passengers are safe and comfortable

Our 12000 TD craft offer:

  • A ramp access (as well as steps access) onto the craft leading directly to the wheelchair seating area.
  • Secure & safe wheelchair strap system
  • HoverCare allocated seating area for any passengers with reduced mobilty.
  • Help with luggage and buggies from our staff
  • Guidance for passengers with reduced mobility onto the craft by our friendly full trained staff.
  • Audio and visual safety meassage with sign language and audio & visual arrival messages.

We politely ask passengers with reduced mobility and those requiring a little extra help to contact us on info@hovertravel.com or 01983 717707 at least 48 hours in advance of your travel, to ensure we can proide the best possible assistance and care for your journey. 

 Mobility Concessions

 If you are registered blind, deaf (or use a hearing aid), suffer from epilepsy, receive attendance allowance, receive severe disablement allowance or receive war pensions mobility allowance. Then you are eligible for the reduced mobility concessions, providing that you are able to produce the award certificate/letter or prescription notice when buying your ticket or season card. Please click on the links below to find out if you are eligible for the discount.

Wheelchairs

We can accommodate one wheelchair on each hovercraft crossing. Motorised wheelchairs must have a sealed battery. Hovertravel cannot carry motorised scooters or people movers however Hovertravel are able to provide free of charge a wheelchair for use of travel between our ports. Please advise staff on arrival if you wish to travel in a wheelchair. Please ensure you arrive at the Terminal at least 15 minutes before departure of the craft. 
wheelchair accessibility

 

We realise not all impairments are visible. We rely on our craft’s public address system to communicate important safety information. We also provide Safety and Emergency card on all seats and disabled seating area. Additionally, our crew are always on hand to offer assistance during your journey.

We provide a short 10 minute crossing between Southsea, Portsmouth and Ryde, Isle of Wight and our crossings are every 30 minutes. See our timetable for further information.

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Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: The Beehive, City Place, Beehive Ring Road, Gatwick Airport, West Sussex, RH6 0PA.

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