Although it is advisable you travel on your booked time, the timings on our tickets are flexible subject to availability.
If you are travelling outside of your booked time please arrive within plenty of time and we will try to place you on the next craft available but if it is full, then you may have to wait until the next crossing.
You may take your bicycle on the hovercraft and they will be stored in the our luggage/freight compartment on the inside of our Hovercraft.
Due to space restrictions, we can only carry four bicycles on the craft per service. Bikes may not be booked on the craft; it is a first come first serve basis.
There is no extra charge for bicycles.
As long as you have your 10-digit booking reference number you can turn up at the terminal and re-print your ticket by visiting one of our cashiers.
If you have not received your e-ticket and do not have your booking reference number, please e-mail us at firstname.lastname@example.org, giving details of your;
- Date you made the booking
We will then locate and re-send your booking confirmation.
Please note tickets purchased in our terminals cannot be re-located without your original purchase receipt.
Before you contact us why not check out our full Frequently Asked Questions page, as we may have already answered your question.
If you need any assistance you are invited to E-mail us and our customer care team will respond within 2 working days.
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