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My outward ticket is reserved for the 16:00 crossing. Can I travel on an earlier/later crossing?

Although it is advisable you travel on your booked time, the timings on our tickets are flexible subject to availability.

If you are travelling outside of your booked time please arrive within plenty of time and we will try to place you on the next craft available but if it is full, then you may have to wait until the next crossing.

Can I take my bike on the Hovercraft and do I have to pay?

You may take your bicycle on the hovercraft and they will be stored in the our luggage/freight compartment on the inside of our Hovercraft.

Due to space restrictions, we can only carry four bicycles on the craft per service. Bikes may not be booked on the craft; it is a first come first serve basis.


There is no extra charge for bicycles.

I have lost/not received my ticket. What can I do?

As long as you have your 10-digit booking reference number you can turn up at the terminal and re-print your ticket by visiting one of our cashiers. 


If you have not received your e-ticket and do not have your booking reference number, please e-mail us at, giving details of your;

  • Name
  • Date you made the booking

We will then locate and re-send your booking confirmation.

Please note tickets purchased in our terminals cannot be re-located without your original purchase receipt. 

Before you contact us why not check out our full Frequently Asked Questions page, as we may have already answered your question.




If you need any assistance you are invited to E-mail us and our customer care team will respond within 2 working days.


Social Media & Reviews

We always love to hear from new travellers to the hovercraft, and its great for those who have travelled with us to share their experiences. This can be done in a number of ways. 

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Our Address


Hovertravel Limited
Quay Road
Isle of Wight
PO33 2HB

Hovertravel Limited
Clarence Esplanade



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