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Careers - Working for Hovertravel

Hovertravel Ltd provides a hovercraft passenger service for foot passengers between Ryde on the Isle of Wight and Southsea, Portsmouth. Our service provides the quickest way to and from the Isle of Wight and carries approximately 800,000 passengers each year. We currently employee around 75 people based in Ryde and Southsea, most of whom work a mixture of AM and PM shifts to cover our 7 day a week operation.

At Hovertravel our people are key to our success! We aim to recruit the best talent and once you join us we aim to provide you with a competitive benefits package and a working environment that is safe, rewarding and enjoyable.

If you would be interested in a career at Hovertravel, and joining our dynamic and unique Company, then please review our current vacancies below and, should any of these suit your skills and experience, complete an application form sending it the relevant contact.

Current Vacancies at Hovertravel

  • Operations Team Leader

  • Hoverport Cleaner

  • Masters

  • Navigators

  • Handling Agent (Apprentice)

Operations Team Leader

We are looking for a Team Leader to join our operations team at Hovertravel, based in Ryde, IOW. This is a full-time role (average 36 hours per week) following a rolling shift pattern of two early shifts, two late shifts and two off.

 

The purpose of this role is to support the Duty Manager, taking ownership to ensure that the operation is run in a way that meets and exceeds the expectations of our customers.

Duties

  • Support the Duty Manager to facilitate the day to day running of the operation, ensuring the highest standards of compliance, health and safety and service delivery.
  • Delay Management
  • Craft/Timetable Management
  • Daily cash reconciliation to ensure all revenue is reconciled as per the company procedures
  • Opening and closing terminals
  • Staff planning/Rostering: Support the DM to ensure there are sufficient resources in the team
  • Plan rosters, conduct return to work interviews, manage sickness levels
  • Maintain high standards of personal presentation across the team.
  • Be aware of company targets for passenger numbers, revenue and market share and seek ways for the company to meet its objectives.
  • Motivate and drive ancillary revenue, ensuring all upselling opportunities are maximised.
  • Be creative in generating revenue for the business, including but not limited to identifying opportunities through competitor awareness
  • Challenge staff to participate in sales activities
  • Support and manage the company’s desire to protect all revenue opportunities through the following but not limited to; daily checks on passenger tickets, sales assistance in terminals, challenge team when incorrect procedures/tickets are issued.
  • Handle all reasonable customer relations issues at local level
  • Ensure all staff offer high levels of customer services and standards
  • Terminal presentation to be maintained to the highest standards, ensuring a positive customer experience is achieved.
  • Ensure all facilities and POS are presented to a high standard and appropriately displayed.
  • Hovercraft, staff, craft and pad areas are kept clean and maintained to the highest standard.

The successful candidate will have experience of leading a team and working in a fast paced, customer facing environment.

  • Self-motivated
  • Good people manager
  • Good communication skills
  • Excellent team working skills
  • Good level of spoken English
  • Working knowledge MS Outlook, Excel & Word

To apply please send your CV & Cover Letter to recruitment@hovertravel.com

Flexible contract 7-15 hours per week. 7 hours per week to be worked on a Friday evening (18:30-12:45), extra hours agreed in advance to cover holiday and sickness where necessary.

Main Responsibilities

  • Cleaning the terminal, toilets and all customer facing areas
  • Cleaning of both Hovercraft including floors, ceilings and walls.
  • Knowledge of COSHH would be an advantage
  • This is a lone working position, with security guard on site
  • Must be flexible to cover Holiday and sickness

To apply please send your CV & Cover Letter to recruitment@hovertravel.com

We are looking for a full time Hovercraft Pilot to join our team on based on the Isle of Wight. This is a full time vacancy (36 hours per week) however we would consider candidates looking for a flexible or part time work arrangement.

In order to take command of a hovercraft on this route, an individual must hold one of the following STCW95 Certificates of Competence (CoC);

  • Master II/2 or 11/3, (Unlimited, <3000GT, or <500GT)
  • Master II/3, limited to "Hovercraft less than 500GT on near-coastal voyages only"
  • Appropriately qualified seafarers may apply to obtain this CoC issued by the MCA under STCW regulation II/3 as stated in MGN1856 and with reference to Annex D therein. In recognitions of this, applications will be welcomed from holders of: Chief Mate II/2 or II/3 (Unlimited, or 3000GT)

Apply

For more information and to apply please send your CV to recruitment@hovertravel.com

To support our continued growth, we are also seeking to recruit Hovercraft Navigators. This is a full-time vacancy (36 hrs per week), however, we would consider candidates looking for a flexible or part-time work arrangement.

 

This position required applications to hold the following STCW95 Certificate of Competence (CoC):

  • Officer of the Watch (OOW) II/1 (Unlimited)

This position may lead to future development towards Master qualification, subject to additional MCA examination for the issue of STCW95 Master II/3, limited to "Hovercraft less than 500GT on near-coastal voyages only".

 

Apply

For more information and to apply please send your CV to recruitment@hovertravel.com

This is a great opportunity to work for the world's longest running commercial hovercraft service, which is also the only scheduled passenger hovercraft service in Europe.  All staff are required to carry out a range of Hovercraft handling related activities as directed by the Company through its policies, procedures and training to facilitate the success of the operation in which you have been trained, including, but not limited to the following:

  • 12-month Fixed Term Contract
  • NVQ Customer Service Level 2 - in partnership with South Down College.

Front of House

  • Assist with the control of passengers and the general public in and around the terminal building.
  • Manage the queues outside the terminal, directing passengers or assisting with queries, as appropriate.
  • Generate business by pro-actively promoting Hovertravel outside the terminal.
  • Answer in-bound telephone calls.

Passenger Service

  • Sell and issue published flight tickets
  • Operate and maintain the Company ticketing and booking system.
  • Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.

Terminal Operations

  • Manage the boarding process within the terminal and on the landing area.
  • Assist passengers with their luggage, ensuring passengers safely embark and disembark from the craft.
  • Loading and unloading the hovercraft of freight and luggage
  • Supervise the craft departure or travel with the craft when required.
  • Be responsible for the safety of passengers, dealing with security and emergency situations in and around the terminal and on- board.
  • Attend to passengers' needs throughout their Hovertravel experience and provide a high level of customer service being friendly, enthusiastic and courteous at all times.

Skills/ Experiences

  • Good communication skills
  • Excellent customer services skills
  • Good team player
  • Excellent interpersonal skills
  • Keen to go the extra mile for the long term benefit
  • Open minded to opportunities that may arise

Qualifications Required

You must have a Level 1 in English and Maths (GCSE A-D) or equivalent.

Working Week

The successful candidates will work a rolling shift pattern of 2 earlies, 2 lates & 2 days off, timings as follows:

Monday to Friday

AM 0545-1315

PM 1300-2115*

Saturday

AM 0715-1415

PM 1400-2115*

Sunday

AM 0815-1415

PM 1400-2115

*2215 Thurs, Fri & Sat in summer timetable

Apply

To apply, please contact recruitment@hovertravel.com

Equality & Diversity

At Hovertravel Limited we are committed to an active equal opportunities policy. This runs right through our business from the recruitment and selection procedures, through training and development, appraisal and promotion opportunities to retirement.

Our policy is to promote an environment free from discrimination, harassment and victimisation on the basis of race, colour, nationality, ethnic or national origin, gender, sexual orientation, marital or civil partnership status, gender reassignment, religious or political beliefs, disability, hours of work and age.

We aim to employ people who reflect the diverse nature of our society and we recruit, develop and promote people on merit, and reward outstanding performance regardless of background.