We understand you have a choice of travel providers and we hope that Hovertravel is your first choice for the fastest Solent crossing. To assist you with would like to share the following information as to performance.
- Our Reliability
- Our OTP (On Time Performance)
- Our Online Ratings
- Our Engagement
Our Online Ratings
The percentage of advertised hovercraft services we operated during the last reporting period.
Our OTP (On time performance)
The percentage of services departing within 5 minutes of the advertised time of departure.
The ratings given by our customers.
Our Customer Relations
We appreciate that sometime things will go wrong and you need to complain, this details our number of complaints per 100,000 in the last reported monthly period.