Our Performance - November 2025
Reliability of our timetable
- Our overall reliability for the month was 94.97%
- Weather cancellations – 1.32%
- Staffing cancellations – 0%
- Technical cancellations – 3.17%
- Other cancellations – 0.54% (NHS Transfers)
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 99.08%**
- Delays over 15 minutes – 0.92% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 2.29
- Total Compliments per 10,000 customers - 9.19
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
Southsea and back…just for the ride.
Nov 2025 • Couples
Haven’t been on a hovercraft since I was a child so had to do this trip. Very helpful staff member, Josh got us the best possible tickets for a quick round trip. Left Ryde backing down the sand then virtually side on into the water. Really great trip over and back without even leaving the craft. Highly recommended, great fun and you can even stop over for a few hours to take in the views.
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
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4.2/5 |
4.6/5 |
4.2/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.