Our Performance - September 2025

• Our overall reliability for the month was 87.90%
• Weather cancellations –  9.88%
• Staffing cancellations – 0%
• Technical cancellations – 2.22%
• Other cancellations – 0%

• Our overall OTP for the month was 98.06%**
• Delays over 15 minutes – 1.94% of all services

• Total Complaints per 10,000 customers - 1.35
• Total Compliments per 10,000 customers - 23.29

Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:

September 2025

We stumbled across Hovertravel while walking by the pier in Southsea and watched the Hover set off to Isle of Wight. We were visiting the area for the weekend and had a relative who uses a wheelchair so we weren’t sure if it would be suitable but the staff were so helpful and the Hover was safe and easily accessible for all of us. We chatted with the staff about travelling over to the Isle of Wight but they mentioned they also offer a hover experience where you get a tour around the bay, pilot does manoeuvres/loops/donuts with the hover then you get time to ask questions to the pilot and crew and have a talk/tour around the craft. We absolutely loved the whole experience and cannot recommend it highly enough if you’re in the area. Our relative stayed in her wheelchair which was securely fastened at the front but she had the option of moving into another seat. She was very happy that one of the crew became her own personal tour guide and answered all her questions. It was a windy, drizzly day when we visited but we even managed to find some rainbows while we were out. If you’re in Portsmouth or Southsea this is definitely worth a visit, it made our weekend!

Here are our current ratings posted by our customers on four influential independent websites:

* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.

** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.