Our Performance - October 2025
Reliability of our timetable
- Our overall reliability for the month was 93.49%
- Weather cancellations – 5.83%
- Staffing cancellations – 0%
- Technical cancellations – 0.09%
- Other cancellations – 0.59% (NHS Transfers)
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 97.61%**
- Delays over 15 minutes – 2.39% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 1.30
- Total Compliments per 10,000 customers - 14.34
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
ENJOYABLE TRIPS !
• Family
For my son who was his first travel in the Hovercraft was fascinating. He will come back with his friends soon. I enjoyed the trips every time I go to the Isle of Wight. The staff are very friendly and very helpful. I definitely recommend it to all my friends. Please, do keep it, as is a very enjoyable experience. Is a MUST TAKE RIDE . Thanks for this lovely service.
Written 11 October 2025
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
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4.2/5 |
4.6/5 |
4.2/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.