Our Performance

OTP (On Time Performance)	Reliability
89.74% of our services were on time September 2023	94.20% of our services operated September 2023
82.72% of our services were on time 12 month rolling average	92.33% of our services operated 12 month rolling average

OTP
(On Time Performance)

Reliability

89.74%

of our services were on time
September 2023

94.20%

of our services operated
September 2023

82.72%

of our services were on time
12 month rolling average

92.33%

of our services operated
12 month rolling average

Our OTP can be affected by several external factors, and although every effort is made to keep to time, some of these variables are out of our control. During the summer period we did see an improvement, thanks to the focussed efforts of our teams.