Our Performance - February 2026
Reliability of our timetable
- Our overall reliability for the month was 92.71%
- Weather cancellations – 5.09%
- Staffing cancellations – 0%
- Technical cancellations – 2.19%
- Other cancellations – 0.01% (NHS Transfers)
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 99.87%**
- Delays over 15 minutes – 0.13% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 2.40
- Total Compliments per 10,000 customers - 10.44
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
February
Dream come true
Feb 2026
I have wanted to go on the hovercraft for around 50 years.. I was not disappointed. We were greeted at the ticket office by Josh who could not have been more helpful and informative. He helped to make my dream come true day extra special and I can't thank him enough.
We did the flight experience from Ryde and back, staying on-board.
A wonderful experience I would and have recommended to everyone who gets the chance. All of the experience and staff from start to finish were wonderful. A trip to remember.
We did the flight experience from Ryde and back, staying on-board.
A wonderful experience I would and have recommended to everyone who gets the chance. All of the experience and staff from start to finish were wonderful. A trip to remember.
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
|
|
|
|
|
4.2/5 |
4.6/5 |
4.2/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.