Services are operating on time.
Hovercraft on water

Our Performance - December 2025

Reliability of our timetable

  • Our overall reliability for the month was 81.84%
  • Weather cancellations –  13.44%
  • Staffing cancellations – 0%
  • Technical cancellations – 4.24%
  • Other cancellations – 0.48% (NHS Transfers)

On Time Performance (OTP) of our timetable

  • Our overall OTP for the month was 97.56%**
  • Delays over 15 minutes – 2.44% of all services

Our Customer's Feedback

  • Total Complaints per 10,000 customers - 3.67
  • Total Compliments per 10,000 customers - 12.39

Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:


Easy and accessible, small waiting room once checked in , coffee and snack machine available as well , overlooking the sea and can watch the hovercraft coming up on the shore ,embarking easy and hovercraft comfortable ,quick twenty min journey over

Same process once over at other side ,disembark and straight on the main area in Ryde ,pier ,bus stn and train all in east walking distance
Would highly recommend

Our Online Review Ratings

Here are our current ratings posted by our customers on four influential independent websites:

facebook logo

Google reviews logo

trip advisor logo

Euan's Guide Logo

4.2/5

4.6/5

4.2/5

4.7/5

* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.

** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.

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