Our Performance - April 2025
Reliability of our timetable
- Our overall reliability for the month was 99.58%*
- Weather cancellations – 0%
- Staffing cancellations – 0%
- Technical cancellations – 0%
- Other cancellations – 0.42% (All related to NHS Patient transfers)
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 86.93%**
- Delays over 15 minutes – 1.57% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 2.54
- Total Compliments per 10,000 customers - 22.83
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
Apr 2025 • Family
Every time we visit England, we make sure to fly Hovertravel. This year, we were lucky enough to enjoy one round-trip crossing and the "Hovercraft Experience Tour."
The employees and the captain were all very friendly, as well as knowledgeable, helpful and welcoming. The operations were a well-oiled machine with reliable service and prompt timing.
Until the Oita, Japan service resumes, this is the only passenger hover ferry in the world, and the Griffon 1200TD craft is by far the most refined hovercraft I've been on. Hovertravel provides a unique experience that continues to get better with each visit.
I would highly recommend supporting this business and joining the list of people who were lucky enough to travel via hovercraft!
Until the Oita, Japan service resumes, this is the only passenger hover ferry in the world, and the Griffon 1200TD craft is by far the most refined hovercraft I've been on. Hovertravel provides a unique experience that continues to get better with each visit.
I would highly recommend supporting this business and joining the list of people who were lucky enough to travel via hovercraft!
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
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4.2/5 |
4.6/5 |
4.2/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.