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Accessibility Information - HoverCare

       Helping to provide easy and safe travel for 

passengers with reduced mobility

 

Crossing the Solent with Hovertravel is not only fast and fun but an enjoyable experience for all our passengers. Our experienced staff are there to ensure your journey is comfortable and safe. Hovercare is a free service for those passengers requiring extra help. 

We politely ask passengers with reduced mobility and those requiring a little extra help to contact us on info@hovertravel.com or 01983 717707 at least 48 hours in advance of your travel, to ensure we can provide the best possible assistance and care for your journey. 

Please download our Hovercare guide for full information about our terminals and on board facilities as well as helpful information on our Travel partners and mobility concessions.  Hovercare Accessibility Guide

 

HoverCare

Hovercare is a service for any passengers requiring assistance with their travel whether they have reduced mobility requirements or just need a little extra help with their journey.

Our aspiration is to offer the very best service to all our passengers, with HoverCare we're here to help and assist those who may need a little extra help.  We are committed to ensure access and travel on our Hovercraft, our terminals and all elements of your journey from start to finish is as comfortable and safe as possible.

We work closely with our industry partners, including and not limited to the MCA (Maritime and Coastguard Agency) to ensure that we meet our obligations, but at Hovertravel our staff aspire to exceed these and ensure all can travel with ease.  In addition we work with local and national advisor groups & charities to ensure we keep abreast of the wishes and obligations of our customers and we always welcome your feedback to allow us to further improve our services.

Please download our HoverCare Accessibility Guide to find out how we can help make your journey as comfortable and easy as possible.  The guide provides information on our commitment to you, about our terminal and on-board facilities and information on our travel partners and mobility concessions. 

To make sure we offer the best possible assistance for all our customers who require additional help, we recommend that you contact us 48 hours before you travel to book your HoverCare service and that you arrive at our terminal at least 15 minutes before you intended departure time and make yourself known to our staff.  

A snapshot of our Accessibility Guide:

Terminals

  • Ramps into terminal and onto pad
  • Disabled toilet & baby changing facilities
  • Digital screens
  • Staff communication of information
  • Wide corridors and dedicated Hovercare seating

Hovercraft

  • Wheelchair ramp/Lift
  • Dedicated seating area
  • Digital screens with signing, subtitles & audio safety message
  • Wide aisles
  • On embarking & disembarking crew members are on hand to guide passengers safely

Travel Partners

  • Hoverbus
  • Free Minibus to QA Hospital
  • Easy access to National Express
  • Parking

Concessions

We politely ask passengers with reduced mobility and those requiring a little extra help to contact us on info@hovertravel.com or 01983 717707 at least 48 hours in advance of your travel, to ensure we can provide the best possible assistance and care for your journey. 

Please download our Hovercare guide for full information about our terminals and on board facilities as well as helpful information on our Travel partners and mobility concessions.  Hovercare Accessibility Guide

 

Wheelchairs

We can accommodate one wheelchair on each hovercraft crossing. Motorised wheelchairs must have a sealed battery. Hovertravel can carry motorised scooters however they cannot be any bigger than - 72cm x 122 cm 

Hovertravel regretably cannot carry people movers however Hovertravel are able to provide free of charge a wheelchair for use of travel between our ports. Please advise staff on arrival if you wish to travel in a wheelchair.

Please ensure you arrive at the Terminal at least 15 minutes before departure of the craft. 

Hovertravel cannot accepted any wheelchairs wider than - 720mm

Accessible Parking

Southsea

 

There is a large council run car park just across the road from our Southsea terminal. There are approximately 8 designated disabled spaces in the car park, however Blue Badge holders may park anywhere in the car park providing they display their valid Blue Badge.

Ryde

 

There is a large council run car park just behind our Ryde terminal (next to the Ice Rink & Bolwing Alley). There are approximately 8 designated disabled spaces in the car park, however Blue Badge holders may park anywhere in the car park providing they display their valid Blue Badge.

 

We realise not all impairments are visible. We rely on our craft’s public address system to communicate important safety information. We also provide Safety and Emergency card on all seats and disabled seating area. Additionally, our crew are always on hand to offer assistance during your journey.

We provide a short 10 minute crossing between Southsea, Portsmouth and Ryde, Isle of Wight and our crossings are every 30 minutes. See our timetable for further information.

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Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: The Beehive, City Place, Beehive Ring Road, Gatwick Airport, West Sussex, RH6 0PA.

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