Company Update

Company Update – 28/05/25

Dear Customer,

We’re excited to announce that on Tuesday 2 June, Hovertravel will launch a brand-new website and upgraded booking system — designed to make managing your travel quicker, easier and more convenient than ever before.

We’ve listened carefully to feedback from both our customers and the Hovertravel Users Group (HUG) while developing the new system. A key priority was improving the technology and creating a more modern, user-friendly online experience — and we’re pleased to say this new platform delivers on that feedback.

What’s changing?

Our new website and booking platform will include:

• A fresh new look and improved functionality
• A better experience across mobile, tablet and desktop
• The ability to purchase and top-up tickets online
• Simpler account management and booking tools
• Faster transactions with real-time updates

We have also streamlined and consolidated several of our ticket products. Academic, NHS, Police and Fire Professional tickets will now be grouped together under a new Professional & Education Flyer range.

These updated products:

• Offer excellent value
• Are valid for 12 months
• Provide immediate access to HoverPlus offers

Your account and tickets

All customer ‘MyHover’ accounts and tickets will be transferred automatically to the new system. However, because all tickets on the new platform will use QR codes, replacement tickets will need to be issued.

Before 2 June, customers with a registered email address will receive an email with their new ticket. Please keep this email safe and use it for travel from 2 June onwards.

Alternatively, please allow a little extra time before you travel so our staff can assist you and issue your new-style ticket.

Important information for Flexi Flyer and Annual Flyer customers

Please note:

• You can continue using your existing login email address/username*
• The number of trips remaining on your Flexi Flyer will be transferred to your new ‘MyHover’ account.
• Previously used journeys will not transfer to the new platform
• Any pre-booked journeys will not be transferred over.

*For security reasons, all customers will need to create a new password when first logging in. Simply select the “Forgotten your Password” option on the login page to get started.

If you do not currently have a MyHover Account, we encourage you to create one once the new system goes live so you can access the full range of online booking and account benefits.

Please note that in future all new customers purchasing Flexi Flyer or Annual Flyer will need to create an online account.

Preferred bookings
Unfortunately, preferred bookings will not transfer to the new system. However, customers will still be able to make preferred bookings each day directly through their online MyHover Account. Please also pay particular attention to the following:

Important changes to cancellations
We are also introducing a new cancellation process.

If you no longer intend to travel on a booked crossing, you must cancel your booking through your online account before departure.

If a booking (including preferred crossings) are not cancelled and you do not travel on either your booked crossing or a later service on the same day, that journey will be forfeited.

We believe these improvements will make travelling with Hovertravel simpler, more flexible and easier to manage; while helping us continue to deliver the reliable service you expect from us.

On Tuesday 2 June, additional staff will be available in our terminals to support customers with the transition to the new ticketing system and to help answer any questions you may have. Please allow a little extra time ahead of your journey for any ticket exchanges. As with any new system, there may be a short adjustment period, so we kindly ask for your patience and understanding while both customers and our teams get used to the new platform.

Thank you for your continued support. We look forward to welcoming you onboard soon.

Kind regards,

The Hovertravel Team