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Our Performance
Our Performance – April 2026
Reliability of our timetable
- Our overall reliability for the month was 93.70%
- Weather cancellations – 4.75%
- Staffing cancellations – 0%
- Technical cancellations – 0.32%
- Other cancellations – 1.23% (NHS Transfers)
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 96.26%**
- Delays over 15 minutes – 3.74% of all services
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.
Our Customer's Feedback
- Total Complaints per 10,000 customers – 1.53
- Total Compliments per 10,000 customers – 15.05
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
Facebook Reviews |
Google Reviews |
Trip Advisor Reviews |
Euans Guide Reviews |
4.2/5 |
4.6/5 |
4.3/5 |
4.7/5 |