Our Performance - August 2025
Reliability of our timetable
- Our overall reliability for the month was 98.65%
- Weather cancellations – 0%
- Staffing cancellations – 0%
- Technical cancellations – 1.35%
- Other cancellations – 0%
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 93.07%**
- Delays over 15 minutes – 6.93% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 4.44
- Total Compliments per 10,000 customers - 20.82
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
Book a flight today, it will uplift your day.
Aug 2025 • Couples
A doddle to book and just as seamless boarding. In fact, we arrived early, there was space, so we were able to travel. A great experience and very efficient staff and processes with minimal waiting to board or disembark. The bundle packages for travel on the island has some great offers too.
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
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4.2/5 |
4.6/5 |
4.2/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.