We understand you have a choice of travel providers and we hope that Hovertravel is your first choice for the fastest Solent crossing. To assist you with your travel arrangements, we would like to share the following information as to our performance.
- Our Reliability
- Our OTP (On Time Performance)
- Our Online Ratings
- Our Engagement
Our Online Ratings
The percentage of advertised hovercraft services we operated during the last reporting period.
Our OTP (On time performance)
The percentage of services departing within 5 minutes of the advertised time of departure.
Here are our current ratings posted by our customers on four influential independent websites.
Our Customer Relations
We appreciate that sometimes things will go wrong and you might need to complain, the figure below details our number of complaints per 100,000 in the last reported monthly period.