Our services are operating on time. Please buy your flights online and remember your face covering

Contact Us

Before you contact us why not check out our full Frequently Asked Questions page, as we may have already answered your question. 

My outward ticket is reserved for the 16:00 crossing. Can I travel on an earlier/later crossing?

If possible, please contact us before hand to amend the time on your ticket. 

If you are travelling outside of your booked time please arrive within plenty of time and we will try to place you on the next craft available but if it is full, then you may have to wait until the next available crossing.

Will I need to book or can I turn up at the terminal and pay on the day?

We are currently a booked service only and restricting travel to only those customers who have a pre-booked ticket. Please book your flight online or via our app. 


For Season/Travel cards holders & tickets that can't be booked online (vouchers, rail etc) please view the information here

My flight has been cancelled due to adverse weather, can I get a refund?

Depending on the type of ticket you hold, your refund amount will differ. Please view our cancellation repay policy here

Do you allow dogs and is there any extra charge?

Yes, dogs may travel with you but must be kept on a lead and must not travel on the passenger seats of the craft. There is no extra fare for dogs. Please note that there will be a penalty fare if the dog fouls on the craft, pad or terminal. 

Can I take my bike on the Hovercraft and do I have to pay?

You may take your bicycle on the hovercraft and they will be stored in the our luggage/freight compartment on the inside of our Hovercraft.


Due to space restrictions, bikes may not be booked on the craft; it is a first come first serve basis.


There is no extra charge for bicycles.

Are there car parks close to the Hoverport in either Ryde or Southsea?

Yes, there are council run car parks next to both Ryde and Southsea Hoverports. Both car parks have CCTV operating. View prices here

I have lost/not received my ticket. What can I do?

As long as you have your 10-digit booking reference number you can turn up at the terminal and re-print your ticket by visiting one of our cashiers. 


If you have not received your e-ticket and do not have your booking reference number, please e-mail us at info@hovertravel.com, giving details of your;

  • Name
  • Date you made the booking

We will then locate and re-send your booking confirmation.

Please note tickets purchased in our terminals cannot be re-located without your original purchase receipt. 

View our full list of Frequently Asked Questions page before contacting us. 


How to contact us

General Enquires

For general enquires, please E-mail info@hovertravel.com, we aim to respond within 2 working days. 


Alternatively, please call 0345 222 0461, Monday - Friday, 09:00 - 17:00. 


Our LiveChat agents are available Monday - Sunday, 09:00 - 17:00.

Service Status

For all updates on our timetable and service status, please see the banner at the top of our homepage on our website or call 01983 717717

Refunds & Accounts

For refunds on tickets (including cancellation repay), season or travel cards, or to contact the Accounts department, please E-mail refunds@hovertravel.com


Office hours are Monday to Friday 9am to 5pm -  please allow up to 28 days for a response.

Amendments, Reservations, Website Queries, HoverCare & Lost Property

For ticket amendments, reservations, HoverCare, lost property, feedback or complaints please E-mail info@hovertravel.com


Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays)- please allow up to two working days for a response.

Group Booking & Charter Enquiries

For group travel enquires, bookings & charter request please E-mail Groups@hovertravel.com


Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

Advertising, Sales, Media & Marketing Enquiries

For advertising sales, press and marketing enquiries, please E-mail media@hovertravel.com


Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

Corporate Sales, Partnership & Charity Enquiries

For Corporate sales, Partnerships & Charity enquiries please E-mail business@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response

Recruitment & Vacancies

For recruitment, work experience, careers and vacancies please E-mail recruitment@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

For all other enquiries please see our very helpful  list of Frequently Asked Questions


Social Media & Reviews

We always love to hear from new travellers to the hovercraft, and its great for those who have travelled with us to share their experiences. This can be done in a number of ways. 

  Euan's Guide Logo   



Our Address


Hovertravel Limited
Quay Road
Isle of Wight
PO33 2HB

Hovertravel Limited
Clarence Esplanade



Subscribe To E-mail Updates & Offers
Consent for Storing Data

Please agree to the following disclaimer before you sign up to receive Emails from Hovertravel. Whilst Hovertravel will endeavour to place messages of travel information on time, Hovertravel assume no responsibility or liability for any network difficulties, which may cause delays to a recipient in receiving a message. Any recipient who receives any difficulties in receiving any message should contact their Network Service Provider. Hovertravel will take considerable care in preparing information accurately and timely, but will not accept responsibility for any consequences that may occur as a result of receiving or not receiving the information. The Email Service is a service Hovertravel provide to the customer for information and to assist with travel plans