*Our services are operating on time. Please continue to wear a face covering and book your tickets online.*

Contact Us

Before you contact us why not check out our full Frequently Asked Questions page, as we may have already answered your question. 

My outward ticket is reserved for the 16:00 crossing. Can I travel on an earlier/later crossing?

If you are travelling outside of your booked time please arrive within plenty of time and we will try to place you on the next craft available but if it is full, then you may have to wait until the next available crossing.

You can amend the timings on your via your Manage My Booking account.*

 

*fees may apply.  

Will I need to book or can I turn up at the terminal and pay on the day?

We advise pre-booking online to secure your chosen flight and to save! 


*Please note there is a very limited range of tickets available in our terminals and prices may differ.
My flight has been cancelled due to adverse weather, can I get a refund?

Since the start of the COVID crisis in early 2020 we replaced our standard cancellation policy with a ticket acceptance scheme in conjunction with Wightlink. From 1st May 2021 we are now permanently signed up to the Solent Disruption Agreement which guarantees ticket acceptance for Hovertravel customers on Wightlink services in the event of cancellations caused by adverse weather, technical issues or industrial action.

If there is a cancellation we will either direct our customers to:

  • Wightlink’s FastCat (at Ryde Pier or Gunwharf Quays via our HoverBus for free)
  • Or
  • Wightlink’s car ferry (via a free dedicated HoverBus service from Ryde to Fishbourne Car Ferry or at Gunwharf Quays via our HoverBus for free)

View our Weather Disruption plan


Where Hovertravel customers can use their tickets to travel on these services.

Our cancellation policy has been updated to reflect this ticket acceptance and no further compensation or vouchers can be claimed as we are providing alternative travel options if our services are cancelled.

Do you allow dogs and is there any extra charge?

Yes, dogs may travel with you but must be kept on a lead and must not travel on the passenger seats of the craft. There is no extra fare for dogs. Please note that there will be a penalty fare if the dog fouls on the craft, pad or terminal. 

Can I take my bike on the Hovercraft and do I have to pay?

You may take your bicycle on the hovercraft and they will be stored in the our luggage/freight compartment on the inside of our Hovercraft.

 

Due to space restrictions, bikes may not be booked on the craft; it is a first come first serve basis.

 

There is no extra charge for bicycles.

Are there car parks close to the Hoverport in either Ryde or Southsea?

Yes, there are council run car parks next to both Ryde and Southsea Hoverports. Both car parks have CCTV operating. View prices here

I have lost/not received my ticket. What can I do?

As long as you have your 10-digit booking reference number you can turn up at the terminal and re-print your ticket by visiting one of our cashiers. 

 

If you have not received your e-ticket and do not have your booking reference number, please e-mail us at info@hovertravel.com, giving details of your;

  • Name
  • Date you made the booking


We will then locate and re-send your booking confirmation.

Please note tickets purchased in our terminals cannot be re-located without your original purchase receipt. 

View our full list of Frequently Asked Questions page before contacting us. 

 

How to contact us

Service Status

For all updates on our timetable and service status, please see the banner at the top of our homepage on our website, call 01983 717717 or download our app and enable push notifications for live updates. 

 

Refunds & Accounts

Please view our cancellation policy, if you still require assistance please see below. 

 

For refunds on tickets, season or travel cards, or to contact the Accounts department, please E-mail refunds@hovertravel.com

 

Office hours are Monday to Friday 9am to 5pm -  please allow up to 28 days for a response.

Reservations

The easiest way to book is via our website or app, simply select your travel details below. 

 



Alternatively, please call 0345 222 0461, Monday - Friday, 09:00 - 17:00.

Amendments, Website Queries, HoverCare & Lost Property

For booked time amendments please create a Manage My Booking account where you can amend the time on your ticket*.

 

For booked date amendments* HoverCare, lost property, feedback or complaints please E-mail info@hovertravel.com

 

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays)- please allow up to two working days for a response.

*Fees may apply.

Group Booking & Charter Enquiries

For group travel enquires, bookings & charter request please E-mail Groups@hovertravel.com

 

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

Advertising, Sales, Media & Marketing Enquiries

For advertising sales, press and marketing enquiries, please E-mail media@hovertravel.com

 

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

Corporate Sales, Partnership & Charity Enquiries

For Corporate sales, Partnerships & Charity enquiries please E-mail business@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response

Recruitment & Vacancies

For recruitment, work experience, careers and vacancies please E-mail recruitment@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

Still Have A Question?

It's easier and quicker to get help online, please view our FAQ pages first. 

 

If we haven't answered your question today or you still need help, please complete the below form, we aim to respond within 2 working days. 

Our LiveChat agents are available Monday - Friday, 09:00 - 17:00. The 'chat to us' option will appear on our website when an agent is available. 

Personal Details
If your enquiry is regarding a booking, please include your 10 digit booking reference number.

 


 

Alternatively, please call 0345 222 0461, Monday - Friday, 09:00 - 17:00.

For all other enquiries please see our very helpful  list of Frequently Asked Questions


 

Social Media & Reviews

We always love to hear from new travellers to the hovercraft, and its great for those who have travelled with us to share their experiences. This can be done in a number of ways. 


  Euan's Guide Logo   

  


 

Our Address

RYDE SOUTHSEA

Hovertravel Limited
Quay Road
Ryde
Isle of Wight
PO33 2HB

Hovertravel Limited
Clarence Esplanade
Southsea
Portsmouth
PO5 3AD

 


 

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