Contact Us

If possible, please contact us before hand to amend the time on your ticket. 

If you are travelling outside of your booked time please arrive within plenty of time and we will try to place you on the next craft available but if it is full, then you may have to wait until the next available crossing.

We are currently a booked service only and restricting travel to only those customers who have a pre-booked ticket. Please book your flight online or via our app. 

For Season/Travel cards holders & tickets that can't be booked online (vouchers, rail etc) please view the information here

Depending on the type of ticket you hold, your refund amount will differ. Please view our cancellation repay policy here

Yes, dogs may travel with you but must be kept on a lead and must not travel on the passenger seats of the craft. There is no extra fare for dogs. Please note that there will be a penalty fare if the dog fouls on the craft, pad or terminal. 

You may take your bicycle on the hovercraft and they will be stored in the our luggage/freight compartment on the inside of our Hovercraft.

Due to space restrictions, bikes may not be booked on the craft; it is a first come first serve basis.

There is no extra charge for bicycles.

Yes, there are council run car parks next to both Ryde and Southsea Hoverports. Both car parks have CCTV operating. View prices here

As long as you have your 10-digit booking reference number you can turn up at the terminal and re-print your ticket by visiting one of our cashiers. 

If you have not received your e-ticket and do not have your booking reference number, please e-mail us at info@hovertravel.com, giving details of your;

• Name
• Date you made the booking

We will then locate and re-send your booking confirmation.

Please note tickets purchased in our terminals cannot be re-located without your original purchase receipt. 

For general enquires, please E-mail info@hovertravel.com, we aim to respond within 2 working days. 

Alternatively, please call 0345 222 0461, Monday - Friday, 09:00 - 17:00. 

Our LiveChat agents are available Monday - Sunday, 09:00 - 17:00.

For all updates on our timetable and service status, please see the banner at the top of our homepage on our website or call 01983 717717

For refunds on tickets (including cancellation repay), season or travel cards, or to contact the Accounts department, please E-mail refunds@hovertravel.com

Office hours are Monday to Friday 9am to 5pm -  please allow up to 28 days for a response.

For ticket amendments, reservations, HoverCare, lost property, feedback or complaints please E-mail info@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays)- please allow up to two working days for a response.

For group travel enquires, bookings & charter request please E-mail Groups@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

For advertising sales, press and marketing enquiries, please E-mail media@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

For Corporate sales, Partnerships & Charity enquiries please E-mail business@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response

For recruitment, work experience, careers and vacancies please E-mail recruitment@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.