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Contact Us

Before you contact us why not check out our full Frequently Asked Questions page, as we may have already answered your question. 

My outward ticket is reserved for the 16:00 crossing. Can I travel on an earlier/later crossing?

Although it is advisable you travel on your booked time, the timings on our tickets are flexible subject to availability.

If you are travelling outside of your booked time please arrive within plenty of time and we will try to place you on the next craft available but if it is full, then you may have to wait until the next crossing.

Will I need to book or can I turn up at the terminal and pay on the day?

We always advise to pre-book, bookings can be made in advance online and via our app. Alternatively, you may turn up at the terminal on the day of travel and purchase your tickets from the Ticket Office. Please allow a minimum of 15 minutes to purchase your tickets before your flight is set to depart.

Please note advanced booking is required for festival and special event days. 

My flight has been cancelled due to adverse weather, can I get a refund?

Depending on the type of ticket you hold, your refund amount will differ. Please view our cancellation repay policy here

Do you allow dogs and is there any extra charge?

Yes, dogs may travel with you but must be kept on a lead and must not travel on the passenger seats of the craft. There is no extra fare for dogs. Please note that there will be a penalty fare if the dog fouls on the craft, pad or terminal. 

Can I take my bike on the Hovercraft and do I have to pay?

You may take your bicycle on the hovercraft and they will be stored in the our luggage/freight compartment on the inside of our Hovercraft.

Due to space restrictions, we can only carry four bicycles on the craft per service. Bikes may not be booked on the craft; it is a first come first serve basis.

 

There is no extra charge for bicycles.

Are there car parks close to the Hoverport in either Ryde or Southsea?

Yes, there are council run car parks next to both Ryde and Southsea Hoverports. Both car parks have CCTV operating. View prices here

I have lost/not received my ticket. What can I do?

As long as you have your 10-digit booking reference number you can turn up at the terminal and re-print your ticket by visiting one of our cashiers. 

 

If you have not received your e-ticket and do not have your booking reference number, please e-mail us at info@hovertravel.com, giving details of your;

  • Name
  • Date you made the booking


We will then locate and re-send your booking confirmation.

Please note tickets purchased in our terminals cannot be re-located without your original purchase receipt. 

View our full list of Frequently Asked Questions page before contacting us. 

 

How to contact us

Service Status

For all updates on our timetable and service status, please see the banner at the top of our homepage on our website or call 01983 717717

Refunds & Accounts

For refunds on tickets (including cancellation repay), season or travel cards, or to contact the Accounts department, please E-mail Refunds@hovertravel.com

 

Office hours are Monday to Friday 9am to 5pm -  please allow up to 28 days for a response.

Amendments, Reservations, Website Queries, HoverCare & Lost Property

For ticket amendments, reservations, HoverCare, lost property, feedback or complaints please E-mail info@hovertravel.com

 

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays)- please allow up to two working days for a response.

Group Booking & Charter Enquiries

For group travel enquires, bookings & charter request please E-mail Groups@hovertravel.com

 

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

Advertising, Sales, Media & Marketing Enquiries

For advertising sales, press and marketing enquiries, please E-mail media@hovertravel.com

 

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

Corporate Sales, Partnership & Charity Enquiries

For Corporate sales, Partnerships & Charity enquiries please E-mail business@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response

Recruitment & Vacancies

For recruitment, work experience, careers and vacancies please E-mail recruitment@hovertravel.com

Office hours are 09:00 - 17:00 Monday - Friday (excluding Bank Holidays) - please allow up to two working days for a response.

For all other enquiries please see our very helpful  list of Frequently Asked Questions


 

Social Media & Reviews

We always love to hear from new travellers to the hovercraft, and its great for those who have travelled with us to share their experiences. This can be done in a number of ways. 


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Our Address

RYDE SOUTHSEA

Hovertravel Limited
Quay Road
Ryde
Isle of Wight
PO33 2HB

Hovertravel Limited
Clarence Esplanade
Southsea
Portsmouth
PO5 3AD

 


 

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