Since the start of the COVID crisis in early 2020 we replaced our standard cancellation policy with a ticket acceptance scheme in conjunction with Wightlink. From 1st May 2021 we are now permanently signed up to the Solent Disruption Agreement which guarantees ticket acceptance for Hovertravel customers on Wightlink services in the event of cancellations caused by adverse weather, technical issues or industrial action.
If there is a cancellation we will either direct our customers to:
- Wightlink’s FastCat (at Ryde Pier or Gunwharf Quays via our HoverBus for free)
- Wightlink’s car ferry (via a free dedicated HoverBus service from Ryde to Fishbourne Car Ferry or at Gunwharf Quays via our HoverBus for free)
Where Hovertravel customers can use their tickets to travel on these services.
Our cancellation policy has been updated to reflect this ticket acceptance and no further compensation or vouchers can be claimed as we are providing alternative travel options if our services are cancelled.