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Cancellation Repay

Cancellation Repay from 14th November 2020 - Further notice 

In the event of a cancellation we will operate a free dedicated HoverBus service from Ryde to Fisbourne Car Ferry for both Hovertravel & Wightlink customers as an alternative travel option.

  • Wightlink will accept any valid Hovertravel ticket during periods of cancellation. 

  • No further compensation or vouchers can be claimed. 
Single, Day Return, Period Return Paper Tickets

Where possible we will endeavour to transfer your travel details to another date and or time. If we are unable to offer an alternative the following will apply.

What can I receive?

A refund of unused or partially used tickets will be offered. Refunds will be 100% for unused tickets and 50% of the value for partially used tickets, less the cost of any attraction or combination that have been used. For period returns, a refund will not be permitted for the return portion if booked for a future date.

How do I obtain these?

In Terminal purchases

Refunds will be available from our cashiers by the original payment method only, on production of your ticket and receipt. Without a valid receipt a refund cannot be given. Claims must be made within 28 days of the date of cancellation. 

Online & App bookings

Please note bookings made via the Hovertravel Website or app can only be refunded by email application to refunds@hovertravel.com. Please provide your booking reference number and a contact telephone number. Please note, we can only refund to the card that the payment was originally made on. Claims must be made within 28 days of the date of cancellation. 

Please allow up to 28 days for your refund to be processed. 

Group Bookings 

Please E-mail groups@hovertravel.com with your booking reference number, one of our team will then contact you to process your refund or credit note. 

National Rail Tickets issued by Hovertravel

What can I receive?

A refund of unused or partially used tickets will be offered. The refund will equate to the amount paid for the ticket less the amount due for the journey made.

How do I obtain these?

Refunds will be available from our cashiers in Ryde only by the original payment method only, on production of your ticket. Without a valid ticket a refund cannot be given. Claims must be made within 28 days of the date of cancellation. 

National Rail Tickets NOT issued by Hovertravel

What can I receive?

1 ‘Apology Voucher’ (for each single journey cancelled) OR there is no cash refund available from Hovertravel – you must contact the operator with whom you purchased your ticket.

How do I obtain these?

The vouchers are available from our cashiers at Southsea and Ryde, present your ticket to the cashier who will stamp your ticket and take a copy of your ticket numbers.

Season Cards

What can I receive?

1 X 'Apology Voucher' for each leg of the cancelled journey & 1 X 'Extra Day' voucher. 

How do I obtain these?

Show your Wightlink & Hovertravel tickets in our Ryde or Southsea terminals within 28 days.

Child annual season card holders must present their child annual season card and collect a travel ticket from hovertravel staff at the pier head or harbour. Hovertravel staff will be at the pier head and harbour in line with the times stated in this cancellation policy. Outside of the times stated, child annual season card holders must obtain a travel ticket from our terminals. No refunds will be given if a ticket is purchased for travel with another service provider, instead of obtaining one from Hovertravel. Claims must be made within 28 days of the date of cancellation. 

No further compensation vouchers issued for child season tickets. 

Travel Cards

What can I receive?

1 X 'Apology Voucher' for each leg of the cancelled journey

How do I obtain these?

Show your Wightlink & Hovertravel tickets in our Ryde or Southsea terminals within 28 days. Claims must be made within 28 days of the date of cancellation. 

Company Tickets

What can I receive?

1 X 'Apology Voucher' for each leg of the cancelled journey - these will only be issued to the company that purchased the book of company tickets



How do I obtain these?

Upon production of the Wightlink ticket and receipt. Claims are to be made via info@hovertravel.com only and the request is to be sent from the purchasing Company email address. Claims must be made within 28 days of the date of cancellation.