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Our Performance - May 2025

Reliability of our timetable

  • Our overall reliability for the month was 97.49%*
  • Weather cancellations –  2.01%
  • Staffing cancellations – 0%
  • Technical cancellations – 0.30%
  • Other cancellations – 0.20% (All related to NHS transfers)

On Time Performance (OTP) of our timetable

  • Our overall OTP for the month was 98.04%**
  • Delays over 15 minutes – 1.96% of all services

Our Customer's Feedback

  • Total Complaints per 10,000 customers - 4.9
  • Total Compliments per 10,000 customers - 15.48

Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:

May 31st

Great Experience. The kids loved it. We faced no delay even on a bank holiday. Outside visibility wasn't that good as the windows were always splashed with water. Car parked in Esplanade car park which is literally opposite to the hover travel. Overall a very good experience!!

Our Online Review Ratings

Here are our current ratings posted by our customers on four influential independent websites:

facebook logo

Google reviews logo

trip advisor logo

Euan's Guide Logo

4.2/5

4.6/5

4.2/5

4.7/5

* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.

** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.

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