• Our overall reliability for the month was 93.70%
• Weather cancellations – 4.75%
• Staffing cancellations – 0%
• Technical cancellations – 0.32%
• Other cancellations – 1.23% (NHS Transfers)

* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.

• Our overall OTP for the month was 96.26%**
• Delays over 15 minutes – 3.74% of all services

** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.

• Total Complaints per 10,000 customers – 1.53
• Total Compliments per 10,000 customers – 15.05