X

On a mobile device?

Why not download the Hovertravel app for the fastest way to book your travel!

Get it on Google Play
close

Questions and Answers

Can I take my car on the hovercraft?

The hovercraft is a passenger craft and does not carry vehicles.

Do you allow dogs and is there any extra charge?

Yes, dogs may travel with you but must be kept on a lead and must not travel on the passenger seats of the craft. There is no extra fare for dogs. Please note that there will be a penalty fare if the dog fouls on the craft, pad or terminal. 

Can I take my bike on the craft and do I have to pay?

You may take your bicycle on the hovercraft and they will be stored in the panniers on the outside of the craft. Due to space restrictions, we can only carry two bicycles on the craft per service. Bikes may not be booked on the craft; it is a first come first serve basis. There is no extra charge for bicycles.

Will I need to book or can I turn up at the terminal and pay on the day?

Bookings can be made in advance online. Alternatively, you may turn up at the terminal on the day of travel and purchase your tickets from the Ticket Office or Self Service Kiosk Machines. Please allow a minimum of 15 minutes to purchase your tickets before your flight is set to depart. Please note advanced booking is required for festival. 

Is your craft wheelchair accessible?

Yes, the hovercraft are wheelchair accessible via a lift which is placed next to the craft for boarding. Please note that we can only accept 1 wheelchair on Freedom 90/Island Express per crossing so prior notice is advisable. Please make it known to our staff that you will require the wheelchair lift. Please note we cannot carry large motorised scooters. The wheelchair user will be asked to stay in the wheelchair for the duration of the journey. 

How long does the crossing take?

The service takes approximately 10 minutes.

My outward ticket is reserved for the 16:00 crossing. Can I travel on an earlier/later crossing?

It is advisable that you travel at the time of the booking you have made as you have a reserved seat on this service. However, we realise that this is not always possible so if you have missed your booked flight, we will do our very best to place you on the next available flight providing there is space.

If you arrive earlier than your booked flight, we will try to place you on the next craft available but if it is full, then you may have to wait until the next crossing.

Is my return ticket flexible?

Yes, return tickets are flexible. We will ask you for a return time but this is only a guideline time for us. However, if you wish to travel at peak times on Monday to Friday pre-booking is advisable, especially if your onward travel is time specific.

Day returns can be used on any return crossing on the same day which have available space if it is not your booked time. Period returns are valid up to 90 days after the outward journey on any crossing which has available space.

Do I need my passport?

You do not need your passport to travel to the Isle of Wight.

Where does the hovercraft go to?

The hovercraft service operates between Ryde, on the Isle of Wight, and Southsea, Portsmouth.
Ryde Hoverport is part of Ryde Transport Interchange where you can easily connect to Ryde Esplanade Railway Station (for onward connections on the Island Line rail to Shanklin) and Ryde Bus station for Southern Vectis bus services all around the Island. Please see our all-inclusive deals for Hovertravel tickets which include Island buses and rail travel.
Southsea Hoverport is next to Clarence Pier and is a short distance from Portsmouth City Centre. Hovertravel provides a Hoverbus service which connects with the Hovercraft at Southsea and conveniently takes passengers to and from Portsmouth Harbour, The Hard (including Gunwharf Quays), City Centre and Portsmouth & Southsea Train Stations.

What are the opening hours of your ticket offices?

Ryde

Monday to Wednesday

05:45 to 20:45 

Thursdays & Fridays

05:45 to 21:45 (20:45 October - March)

Saturdays

07:30 to 21:45  (20:45 October - March)

Sundays

08:30 to 20:45 

 

Southsea

Monday to Wednesday

06:00 to 21:00

Thursdays & Fridays

06:00 to 22:00 (21:00 October - March)

Saturdays

07:45 to 22:00 (21:00 October - March)

Sundays

08:45 to 21:00 

Are there car parks close to the Hoverport in either Ryde or Southsea?

Yes, there are council run car parks next to both Ryde and Southsea Hoverports.Both car parks have CCTV operating. 

How much does it cost to park in the car park?

Please click on this link for Ryde parking charges: http://www.hovertravel.co.uk/ryde-parking-charges.php

Please click on this link for Southsea parking charges, including daily scratchcards:http://www.hovertravel.co.uk/southsea-parking.php

At Southsea, we also offer parking Season Tickets. Prices and the application form are available here: http://www.hovertravel.co.uk/southsea-parking.php

Please note the Southsea car park is operated by Portsmouth City Council and Hovertravel sells permits on their behalf. These permits are available from both Southsea and Ryde.

Is there Coach Parking at the Terminal?

Both Ryde and Southsea Terminal are highly accessible for coaches with transfer points directly outside and convenient parking for coaches close by.

Is there Coach Parking at the Terminal?

Both Ryde and Southsea Terminal are highly accessible for coaches with transfer points directly outside and convenient parking for coaches close by.

I have a Travelcard. Am I able to book a preferred crossing?

You are now able to book a preferred crossing for Travel Card holders. Full details can be found under the Regular Travel Card section.

Do you charge any fuel surcharge on your tickets?

Hovertravel Ltd sets its prices for travel many months in advance, based on a fuel purchase rate linked to the price of oil. If the cost of fuel increases it will be necessary to add a surcharge to all current rates as advertised, this will be for all new travel purchases. Please see our terms and conditions for the surcharge rates.

Can I amend or cancel a booking online?

We do not permit any refunds on standard day return, period returns and single tickets purchased. Please see our terms and conditions for further details. We are looking to develop an online self-amend booking facility in the future..

I have made a booking online. How do I receive my hovercraft ticket?

After you have successfully made your booking online, an automated e-mail will be sent to the e-mail address specified by you. This will contain your 10-digit booking reference number, a barcode and the details of the journey you have requested. Please bring this ticket along with you to the terminal where it will be scanned at the boarding desk ready for you to board the craft, avoiding any queues for the cashiers at the terminal. Alternatively, keep a note of your 10 digit booking reference and bring it along to the terminal with you.

I have lost/not received my e-ticket. What can I do?

As long as you have your 10-digit booking reference number you can turn up at the terminal and re-print your ticket using our self service machines or visit one of our cashiers. Please note that if you have booked a combination ticket you cannot print this ticket using self service machines. To print at our cashiers office, you will incur a cost of £10.

If you have not received your e-ticket and do not have your booking reference number, please e-mail us at info@hovertravel.com, giving details of your name and the booking made, and we will find it for you and send you the booking reference number for you to print out at the terminal. We are unable to re-send the automated e-mail.

Are there any senior citizen fares?

Hovertravel offer senior citizen singles, day returns & period returns for customers 60+. 

You may use your local bus pass on the Hoverbus for free travel between these times as well.

Are there any discounts for students or teachers?

Hovertravel do offer student & teacher discounts. Full information can be found at http://www.hovertravel.co.uk/pages/school-student-tickets/index.php

What tickets do you offer for frequent travellers?

We offer a range of Travel cards and Season tickets to suit frequent travelers.Full information can be found at http://www.hovertravel.co.uk/pages/regular-travel-cards/index.php

Can I make an open return booking?

It is not possible to make an open return booking when purchasing your ticket. Our cashiers and the website will always require a date and time of possible travel when purchasing a period return. However, that return date and time is not fixed and you can return using that ticket at any time up to 90 days from the date of outward travel on the next available flight after your arrival.

How often does the hovercraft run?

Our service operates every 30 minutes, 7 days a week. (hourly service in the winter months) On Mondays to Fridays we also operate additional crossings offering a 15 minute frequency between 07:15 and 08:15 and 16:15 and 17:45.

When are the first and last crossings?

Monday to Wednesday

First crossing from Ryde: 06:15

First crossing from Southsea: 06:30

Last crossing from Ryde: 20:45 

Last crossing from Southsea: 21:00 

 

Thursday & Friday

First crossing from Ryde: 06:15

First crossing from Southsea: 06:30

Last crossing from Ryde: 21:45 (20:45 October - March)

Last crossing from Southsea: 22:00 (21:00 October - March)

Saturdays

First crossing from Ryde: 07:45

First crossing from Southsea: 08:00

Last crossing from Ryde: 21:45 (20:45 October - March)

Last crossing from Southsea: 22:00 (21:00 October - March)

 

Sundays

First crossing from Ryde: 08:45

First crossing from Southsea: 09:00

Last crossing from Ryde: 20:45 

Last crossing from Southsea: 21:00 

What ages is a child fare and do I have to pay for infants?

Child fares apply to children aged 5 to 15 years inclusive. Infants and babies up to and including 4 years old travel for free but do require a boarding pass. Proof of age will be asked at the boarding gate.

When can a child travel unaccompanied?

Children aged 7 to 12 years old inclusive may only travel unaccompanied if a parent or guardian has made themselves known to the Ticket Office at the destination terminal before the hovercraft is due to depart.
Children less than 7 years old must be accompanied by a person aged 13 years or older.
Children aged 13 or above may travel unaccompanied.

Can I pay with National Tokens or Portsmouth City Council OrangeTokens?

You are able to pay for your ticket at the terminal with National Tokens and Portsmouth City Council tokens for travel only. They can also be used on the Hoverbus.

Can I take dangerous goods over?

We are unable to accept any dangerous goods on our hovercraft. This includes gas canisters in camping equipment. For further advice, please contact Hover Parcels. Further details can be found  on our Freight page.

Can I get through transport tickets?

For our combination tickets including onwards bus and rail travel on the Isle of Wight please see our Hover Rover Bus and Hover Rover Rail tickets.

For mainland rail travel please request a ticket for the "Isle of Wight via Hovercraft". Your ticket will state either "Ryde Hoverport", "route via Hovertravel" or "Southsea Hoverport". If it does not then your ticket has been routed via Wightlink and is not available to be used on our service.

Please alight at Portsmouth and Southsea railway station and change onto our Hoverbus. This will take you directly to our Southsea terminal for no extra charge on production of your rail ticket.

Do you offer a railcard discount?

Yes, we now offer discounts on through tickets for all railcard holders when your ticket is purchased at a rail office.

Can I send packages across?

Yes via our Hover Parcels service.

Do you offer a delivery/collection service?

We offer a delivery and collection service on the Island. Please take a look at our freight page to obtain more details.

What are the opening times of your freight offices?

Ryde

Monday to Wednesday

05:45 to 20:45 

Thursdays & Fridays

05:45 to 21:45 (20:45 October - March)

Saturdays

07:30 to 21:45  (20:45 October - March)

Sundays

08:30 to 20:45 

 

Southsea

Monday to Wednesday

06:00 to 21:00

Thursdays & Fridays

06:00 to 22:00 (21:00 October - March)

Saturdays

07:45 to 22:00 (21:00 October - March)

Sundays

08:45 to 21:00 

By what time do I need to arrive at the terminal?

We advise passengers to arrive at least 10 minutes before their intended crossing, especially if tickets still need to be purchased. Customers must be at the boarding gate 5 minutes before departure time to ensure travel on that crossing.

Are there taxi ranks at the hoverports?

A taxi rank is available outside Ryde Hoverport. If there are no taxis available, a taxi rank is accessible across the bridge. In Southsea, there is only a collection point available.

Do you have left luggage facilities at your terminals?

Sorry, but we do not offer any left luggage facilities at either of our terminals

Are there toilets onboard?

There are no toilets onboard the craft but there are toilet facilities at both terminals.

What is your smoking policy?

All our craft and terminal buildings are designated non smoking areas.

Can I take a pram onboard?

All prams should be collapsed before boarding the craft and may need to be stored in the panniers on the outside of the craft if we have a large amount of luggage on board.

Is the service often cancelled?

On average less than 2% of our total crossings are cancelled. Our operation is quite weather dependant due to the nature of the craft. High winds and swells in the Solent may stop operation of our service for safety reasons. 

What happens if the Hoverbus is late and I miss my booked crossing?

If the Hoverbus is delayed due to traffic and you miss the crossing it was meant to connect with, we will ensure that you are able to get on the next available crossing.

Can I purchase Gift Vouchers for the hovercraft?

Yes you can. Gift Vouchers are available from our Ryde & Southsea Ticket Office & online via our HoverShop in denominations of £5, £10 and £20.

Is there a luggage limit on the hovercraft and do you charge for excess baggage?

Our luggage limit is 30 kilos per passenger. Any baggage in excess of 30 kilos will be carried subject to load and may have to be carried as freight at the applicable freight tariff.

Are there any discounts for groups or large parties?

For groups of 15 or more we offer discounted group rates. Please fill out the Group Booking form or call Customer Services on (01983) 717700 during office hours. Please be aware that we cannot split these travel tickets; you are required to travel as a group.

What levels of assistance do you require for your crossing?

  • I do need a wheelchair. I CAN walk up and down stairs but I can’t walk long distances unaided. I require assistance to get me through the terminal and to my boarding gate. I can make my own way onto the craft 
  • I do need a wheelchair. I CANNOT walk up and down stairs or walk long distances but I can move about the cabin unaided. I require assistance to get me to and from the craft door
  • I do need a wheelchair. I CANNOT walk, stand or move about the cabin unaided and I need to be lifted into and out of my craft seat. I will be travelling with an adult companion who can look after my requirements
  • I am deaf
  • I am blind or significantly sight impaired
  • I do not need a wheelchair. I am travelling alone and I confirm I meet the criteria for travelling alone. I do need someone to help me get to and from the craft door
  • I do not need a wheelchair. I am travelling alone and I confirm I meet the criteria for travelling alone. I do need help getting through the terminal and to my departure gate. I can make my own way onto the craft 

We provide the above levels of assistance.If you are unsure which assistance level suits your needs, please contact us for advice at 01983 717700

Do you provide complimentary tickets/raffle prizes for charity requests?

Hovertravel have selected charities and we are unable to support all charitable requests for raffles. We are unable to respond to all letters received.

 About Your Privacy

This website uses cookies to enhance the usability of the website. Cookies are small, often encrypted text files stored on your computer by the web browser, to improve your navigation/usage on the website.

This website uses Cookies according to our privacy policy.

See our privacy policy


I accept all cookies from this website
 

Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: The Beehive, City Place, Beehive Ring Road, Gatwick Airport, West Sussex, RH6 0PA.

Powered by Correl8