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Making A Booking & Ticket Enquiries

 


 

Tickets

Will I need to book or can I turn up at the terminal and pay on the day?

We advise pre-booking online, app or by phone. Only standard priced adult, child & senior day, period return & single tickets can be purchased in our terminal, all discounts must be booked online.

 

Please allow a minimum of 15 minutes to purchase your tickets before your flight is set to depart. 

My outward ticket is reserved for the 16:00 crossing. Can I travel on an earlier/later crossing?

If you are travelling outside of your booked time, you can amend your ticket via our Manage My Booking portal, this will guarantee you a seat on the flight you choose.

Alternatively you can arrive arrive within plenty of time and we will try to place you on the next craft available but if it is full, then you may have to wait until the next available crossing in our standby queue. 

Please note, a £5 fee per ticket, per change will incur for amendments. 

View our Manage My Booking Guide here

Is the return date on my ticket flexible?

Day Returns

You must return the same day you travel over on a day return ticket, if you need to return at a later date, please upgrade your ticket a period return via our call centre. The difference in fare will be charge. 

 

Period Returns 

The return date on our period return tickets are flexible for 90 days. If you'd like to amend the date to guarantee you a seat, please amend your ticket via our Manage My Booking portal. 

 

Please note, a £5 fee per ticket, per change will incur for amendments. 

 

View our Manage My Booking guide here.

Can I make an open return booking?

It is not possible to make an open return booking when purchasing your ticket. Our cashiers and the website will always require a date and time of possible travel when purchasing a period return. However, that return date and time is not fixed and you can return using that ticket at any time up to 90 days from the date of outward travel on the next available flight after your arrival.

 

If you'd like to amend the date to guarantee you a seat, please amend your ticket via our Manage My Booking portal. 

 

Please note, a £5 fee per ticket, per change will incur for amendments. 

 

View our Manage My Booking guide here.

 

What tickets do you offer for frequent travellers?

We offer a range of Flexi cards and Season tickets to suit frequent travellers. 

Find out more.

 


 

Booking Errors

I've tried to make a booking online but it's failed?

From time to time, online bookings may fail, there are number of reasons which may cause this. Please check the most common below and try again. Alternatively, please speak to one of the team via LiveChat or phone. 

  1.  The address you've entered at the checkout, doesn't match the one the bank holds for your card. This must be an exact match for security purposes. 
  2. Your card details have been incorrectly entered, please check them and try again. 
  3. Your session has timed out, please close your browser and try again. 
My booking failed but the money is pending in my account?

If your booking failed and you haven't received a confirmation E-mail, this will be a 'pre-auth' transaction which will drop off from your pending transactions in a day or two. This type of transaction won't show on your available balance and you're safe to try the booking again. 

 

 


 

Discounts

Are there special offers?

Our special offers are constantly changing to offer our customer great deals, combos with partners & meal deals. 


View our special offers here.

Do you offer Island Resident discounts?

Hovertravel's Blue Card entitles Island Residents to over 30% discount on our Day Return fares & over 10% off Adult Period Returns, from Ryde to Southsea plus throughout the year we'll email you additional special offers! 

 

Sign up for free here.

Do you offer discounts for disabled passengers & carers?

Yes, please view the Concessionary & Patient Fare tab here

Are there any senior citizen fares?

Hovertravel offer senior citizen singles, day returns & period returns for customers 60+. 

You may also use your local bus pass on the Hoverbus for free travel 

 

Find out more

Are there any discounts for students or teachers?

Hovertravel do offer student & teacher discounts. Full information can be found on the HoverAcademic tab here.

Are there any discounts for groups or large parties?

For groups of 8 or more we offer discounted group rates. Please fill out the Group Booking form.

 

Please be aware that we cannot split these travel tickets; you are required to travel as a group.

Can I get through transport tickets?

For our combination tickets including onwards bus and rail travel on the Isle of Wight please see our Hover Rover Bus and Hover Rover Rail tickets.

For mainland rail & coach travel please request a ticket for the "Isle of Wight via Hovercraft". Your ticket will state either "Ryde Hoverport", "route via Hovertravel" or "Southsea Hoverport". If it does not then your ticket has been routed via Wightlink and is not available to be used on our service. You can also apply rail & coach card discount at the time of booking.

Please alight at Portsmouth and Southsea railway station and change onto our Hoverbus. This will take you directly to our Southsea terminal for no extra charge on production of your rail ticket.