X

On a mobile device?

Why not download the Hovertravel app for the fastest way to book your travel!

Get it on Google Play
close

Hover Performance

Hover Reliability

This details the percentage of hovercraft we operated from our advertised timetable for September 2018.

Hover OTP (On time performance)

This details the percentage of overall collective performance for September 2018.

These are monitored on percentage of departures within 5 minutes of scheduled departure times.

Hover Customer Surveys - How are we doing?

We often undertake surveys with our passengers, to see how we are performing and to understand the passenger's view of Hovertravel. This comprises of a number of questions with a rating system, see below the results for the latest survey taken:

 

 

Hover Customer Relations

Our customer relations team handles a number of issues during the year, and we are occasionally contacted formally for various reasons including complaints & compliments. We monitor these very carefully and we would like to share our correspondence we received for the given month & total passengers travelled. In addition, we have noted our average response time to letters/emails as our target is within 7 days.

 

 Aug 2017Sept 2017Oct  2017Nov 2017Dec 2017Jan 2018Feb 2018Mar 2018April 2018May 2018June 2018July 2018August 2018Sept 2018
Total Number of Passengers 104896 71181 69895 55228 44132 45266 49612 50871 58399 72997 76505 85176 99517 62483
No.of complaints per 10,000 passengers 4.01 5.9 3.58 7.06 3.4 5.08 5.64 4.91 2.4 2.60 2.09 6.22 3.82 3.52
Average Response Time (days)
2.78 4.78 3 2.08 1.8 2.45 0.65 1.3 1 1.84 1.84 1.9 0.67 0.76

 About Your Privacy

This website uses cookies to enhance the usability of the website. Cookies are small, often encrypted text files stored on your computer by the web browser, to improve your navigation/usage on the website.

This website uses Cookies according to our privacy policy.

See our privacy policy


I accept all cookies from this website
 

Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: Encombe House, Estate Office, Corfe Castle, Wareham, Dorset, BH20 5LW, England.

Powered by Correl8