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Hover Performance

Hover Reliability

This details the percentage of hovercraft we operated from our advertised timetable for February 2019.

Hover OTP (On time performance)

This details the percentage of overall collective performance for February 2019.

These are monitored on percentage of departures within 5 minutes of scheduled departure times.

Hover Customer Surveys - How are we doing?

We often undertake surveys with our passengers, to see how we are performing and to understand the passenger's view of Hovertravel. This comprises of a number of questions with a rating system, see below the results for the latest survey taken:



Hover Customer Relations

Our customer relations team handles a number of issues during the year, and we are occasionally contacted formally for various reasons including complaints & compliments. We monitor these very carefully and we would like to share our correspondence we received for the given month & total passengers travelled. In addition, we have noted our average response time to letters/emails as our target is within 7 days.


 Jan 2018Feb 2018Mar 2018April 2018May 2018June 2018July 2018August 2018Sept 2018Oct 2018Nov 2018Dec 2018Jan 2019Feb 2019
Total Number of Passengers 45266 49612 50871 58399 72997 76505 85176 99517 62483 56770 39499 35322 44219 44389
No.of complaints per 10,000 passengers 5.08 5.64 4.91 2.4 2.60 2.09 6.22 3.82 3.52 9.52 8.61 9.06 7.25 5.18
Average Response Time (days)
2.45 0.65 1.3 1 1.84 1.84 1.9 0.67 0.76 0.76 0.90 1.75 1.04 0.65

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Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: Encombe House, Estate Office, Corfe Castle, Wareham, Dorset, BH20 5LW, England.

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