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Cancellation Repay

HOVERTRAVEL CANCELLATION REPAY

If our services are cancelled and we are unable to offer an alternative crossing within an hour of your original travel time, Hovertravel will compensate you in the form of Apology Vouchers* and/or Extra Day Vouchers,* dependent on the type of ticket you hold. For tickets issued for Third Parties i.e. National Express, National Rail etc, you will need to contact the relevant Company for instructions.

 

Single, Day Return, Period Return Paper Tickets

Where possible we will endeavour to transfer your travel details to another date and or time. If we are unable to offer an alternative the following will apply.

What can I receive?

  • A refund of unused or partially used tickets will be offered. Refunds will be 100% for unused tickets and 50% of the value for partially used tickets, less the cost of any attraction or combination that have been used. For period returns, a refund will not be permitted for the return portion if booked for a future date.

How do I obtain these?

  • Refunds will be available from our cashiers by the original payment method only, on production of your ticket and receipt. Without a valid receipt a refund cannot be given.
  • Please note bookings made via the Hovertravel Website or app can only be refunded by email application to info@hovertravel.com. A booking reference number must be provided when contacting us and for bookings made via the app, a contact telephone number must also be provided for one or our team to call you on. Please note, we can only refund to the card that the payment was originally made on.

National Rail Tickets issued by Hovertravel

What can I receive?

A refund of unused or partially used tickets will be offered. The refund will equate to the amount paid for the ticket less the amount due for the journey made.

How do I obtain these?

Refunds will be available from our cashiers in Ryde only by the original payment method only, on production of your ticket. Without a valid ticket a refund cannot be given.

National Rail Tickets NOT issued by Hovertravel

What can I receive?

1 ‘Apology Voucher’ (for each single journey cancelled). There is no cash refund available from Hovertravel – you must contact the operator with whom you purchased your ticket

How do I obtain these?

The vouchers are available from our cashiers at Southsea and Ryde, present your ticket to the cashier who will stamp your ticket and take a copy of your ticket numbers.

No claim is permitted by 12 month child season card holders for extra day & apology vouchers. All child 12 month season card holders will be permitted to collect 10 single repatriation vouchers for each school year for use on Wightlink crossings only. These are non-refundable, non-transferable & cannot be replaced if lost. No further vouchers will be issued if lost or used.

To avoid a £15 charge per journey, they are only permitted to be used on Wightlink ferry crossings when Hovertravel cancel the services as detailed above. All vouchers must be dated prior to hand in to staff at Portsmouth or Ryde ferry port (please note no Hovertravel staff will be on duty at Wightlink). 

If applying in house, please be aware our Cashiers may be busy at times of cancellation and we therefore allow up to 28 days for you to claim. We would like to take this opportunity to apologise for any inconvenience caused.

Season Cards

What can I receive?

1 X 'Apology Voucher' for each leg of the cancelled journey & 1 X 'Extra Day' voucher 

How do I obtain these?

Show your Wightlink & Hovertravel tickets in our Ryde or Southsea terminals within 28 days.

Travel Cards

What can I receive?

1 X 'Apology Voucher' for each leg of the cancelled journey

How do I obtain these?

Show your Wightlink & Hovertravel tickets in our Ryde or Southsea terminals within 28 days.

 

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Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: Encombe House, Estate Office, Corfe Castle, Wareham, Dorset, BH20 5LW, England.

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