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HoverNews - February

Extra Services

As advised last year, we are adding two extra services to our timetable; at 0800 & 1700 from Ryde and 0815 & 1715 from Southsea for Monday to Friday only.

These services have been introduced to provide more capacity at our very busiest times and are available to book online now for travel from Monday 04 March. The rest of our timetable remains unchanged.

Twitter Service Status

Following feedback from some of our customers with regards to our Service Status notifications, it has become apparent that one of the options preferred by our users is Twitter.

We will tweet notification of both additional services and cancellations from Monday 04 March on Twitter and this service will be available throughout our opening times. The Hovertravel Twitter handle is @hovertravelltd.

New HUG initiative

For the last eight years we operated a Hovertravel User Group, where we gained useful feedback and suggestions from our commuters about our service. Following requests from other sectors of the market we will, be opening up the Hovertravel User Group (HUG) as a virtual meeting.

Our objective is to ensure we are able to engage with a range of users such as Hovercare users, hospitals, schools, charities and leisure travellers in addition to our valued commuter market. We appreciate that the times will not suit all, therefore, we will be trialling this for a three month period.

The dates are below and the agenda will be tweeted in advance of each meeting and we hope to chat with as many of you as possible. There will be more details, of how to join, issued within the next two weeks.

 

Live HUG Twitter meetings:

• 27th March 1pm

• 24th April 1pm

• 29th May 1pm

 

Disabled Access Day – 16 March

As part of Disabled Access Day 2019, on Saturday 16 March visitors will be able to meet our staff, crew and pilots, whilst being hosted by our HoverCare Ambassadors.

This ‘try before you fly’ approach has been designed to help customers, who may need additional help with their journey get the best insight for any future visits, and we are encouraging visitors to bring their friends and family along too.

As well as discovering how easy it is to use our hovercraft for travel between Portsmouth and the Isle of Wight, all visitors will be given a free ticket for two people and be issued with a HoverCare card.

For more information please see our website.

HoverBus Update

As some of you may be aware we recently updated the Hoverbus timetable to minimise waiting time at Southsea and to ensure the Hoverbus completes its route and returns to Southsea well in advance of the next hovercraft departure.

We would like to clarify that the Hoverbus is a connecting service with the hovercraft, providing there are no delays. We cannot guarantee that customers will be able to board the next departing bus or hovercraft in the event of delays. If there are any delays with the hovercraft, the bus will wait until 00 & 30 mins past the hour (four minutes after the scheduled departure time).

Additionally, if the Hoverbus is running late due to traffic, we will endeavour to connect customers on the next departing hovercraft, however this is dependent on the availability of un-booked seats.

The Hoverbus can be tracked on both the Hovertravel website and the Hovertravel app.

Season & Travel card companion offer reminder

This offer for 50% off peak tickets for season and travel card holders’ companions is available until 31st March and the season card holder must accompany their companion on the journey to gain the discount.

For more details, please see our website.

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Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: Encombe House, Estate Office, Corfe Castle, Wareham, Dorset, BH20 5LW, England.

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