Our Company Pages
This details the percentage of hovercraft we operated from our advertised timetable for JANUARY 2017.
Hover OTP (On time performance)
This details the percentage of departures from both Southsea and Ryde with an overall collective performance for JANUARY 2017.
These are monitored on percentage of departures within 5 minutes of scheduled departure times.
Hover Customer Surveys - How are we doing?
We often undertake surveys with our passengers, to see how we are performing and to understand the passenger's view of Hovertravel. This comprises of a number of questions with a rating system, see below the results for the latest survey taken:
Hover Customer Relations
Our customer relations team handles a number of issues during the year, and we are occasionally contacted formally for various reasons including complaints & compliments. We monitor these very carefully and we would like to share our correspondence we received for the given month & total passengers travelled. In addition, we have noted our average response time to letters/emails as our target is within 7 days.
|Feb 2016||Mar 2016||Apr 2016||May 2016||June 2016||July 2016||Aug 2016||Sep 2016||Oct 2016||Nov 2016||Dec 2016||Jan 2017|
|Total Number of Passengers||50438||57711||64273||71994||74342||86321||111756||78131||72840||56365||48535||50014|
|No.of complaints per 10,000 passengers||0.6||1.0||0.7||1.0||1.0||1.7||2.4||1.9||8.3||9||4||8.6|
|Average Response Time (days)