Hover Performance

Hover Reliability

This details the percentage of hovercraft we operated from our advertised timetable for MAY 2017.

Hover OTP (On time performance)

This details the percentage of departures from both Southsea and Ryde with an overall collective performance for MAY 2017.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

These are monitored on percentage of departures within 5 minutes of scheduled departure times.

Hover Customer Surveys - How are we doing?

We often undertake surveys with our passengers, to see how we are performing and to understand the passenger's view of Hovertravel. This comprises of a number of questions with a rating system, see below the results for the latest survey taken:

 

 

Hover Customer Relations

Our customer relations team handles a number of issues during the year, and we are occasionally contacted formally for various reasons including complaints & compliments. We monitor these very carefully and we would like to share our correspondence we received for the given month & total passengers travelled. In addition, we have noted our average response time to letters/emails as our target is within 7 days.

 

 July 2016Aug 2016Sep 2016Oct 2016Nov 2016Dec 2016Jan 2017Feb 2017Mar 2017Apr 2017May 2017June 2017
Total Number of Passengers 86321 111756 78131 72840 56365 48535 50014 49898 60669 71398 75364 71607
No.of complaints per 10,000 passengers 1.7 2.4 1.9 8.3 9 4 8.6 14.4 5.6 8.5 5.4 2.4
Average Response Time (days)
2 2.5 1.5 2 1.5 1.5 2 1.8 4 2 2.2 1.75

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Hovertravel Ltd Company registered in England, UK. Company Registration 830401. VAT Registration 107-3428-91. Hovertravel Registered Trade Mark number 2614882 and Hovertravel logo registered trade mark number 2630390. Registered Office: The Beehive, City Place, Beehive Ring Road, Gatwick Airport, West Sussex, RH6 0PA.

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