Hover Reliability

This details the percentage of hovercraft we operated from our advertised timetable for April 2012.

Hover OTP (On time performance)

This details the percentage of departures from both Southsea and Ryde with an overall collective performance for April 2012.

These are monitored on percentage of departures within 5 minutes of scheduled departure times.

Hover Customer Surveys - How are we doing?

We often undertake surveys with our passengers, to see how we are performing and to understand the passenger's view of Hovertravel. This comprises of a number of questions with a rating system, see below the results for the latest survey taken:

* 658 passengers surveyed who travelled between 09/Nov/11 - 10/Nov/11

Hover Customer Relations

Our customer relations team handles a number of issues during the year, and we are occasionally contacted formally for various reasons including complaints & compliments. We monitor these very carefully and we would like to share our correspondence we received for the given month & total passengers travelled. In addition, we have noted our average response time to letters/emails as our target is within 7 days.