HOVERTRAVEL CANCELLATION REPAY

If our services are cancelled and we are unable to offer an alternative crossing within an hour of your original travel time, Hovertravel will compensate you in the form of Apology Vouchers* and/or Extra Day Vouchers,* dependent on the type of ticket you hold. For tickets issued for Third Parties i.e. National Express, Greyhound, National Rail etc, you will need to contact the relevant Company for instructions.

The below details the cancellation procedure.

• Apology Voucher: These vouchers are valid for one single journey and can be used by yourself, family or friends.

• Extra DayVoucher: This voucher entitles the season card holder to travel unlimited for one day after the expiry of the current season card. One voucher will be issued per day of cancellation.

Season Cards

What can I receive?

• 1 ‘Apology voucher’ (for each single journey cancelled) &
• 1 ‘Extra day’ voucher (for each day we are affected by cancellation).

How do I obtain these?

• Apology Voucher(s): Please take your Season Card plus ticket(s) or receipt(s) issued  by Wightlink or Red Funnel* for the date of cancellation to our Cashiers at either Ryde or Southsea Terminals.
• Extra Day Voucher : Will be issued at the same time as the Apology Voucher(s)

*special arrangements are available for those passengers who are unable to provide a ticket or receipt. Please enquire at cashiers offices for full details.

Travel Cards & Company Tickets

What can I receive?

• 1 ‘Apology Voucher’ (for each single journey cancelled).

How do I obtain these?

• Apology Voucher(s) : Please take your Travel Card plus ticket(s) or receipt(s) issued by Wightlink or Red Funnel* for the date of cancellation to our Cashiers at either Ryde or Southsea Terminals.

*special arrangements are available for those passengers who are unable to provide a ticket or receipt. Please enquire at cashiers offices for full details.

Single, Day Return, Period Return Paper Tickets

Where possible we will endeavour to transfer your travel details to another date and or time. If we are unable to offer an alternative the following will apply.

What can I receive?

• A refund of unused or partially used tickets will be offered. Refunds will be 100% for unused tickets and 50% of the value for partially used tickets, less the cost of any attraction or combination that have been used.

How do I obtain these?

• Refunds will be available from our Cashiers by the original payment method, on production of your ticket(s).
• Please note bookings made via the Hovertravel Website can only be refunded by email application to info@hovertravel.com giving booking reference number(s) and confirming the last four digits of your original payment card number.

There is no need to complete a claim form, and our cashiers at Ryde and Southsea will be pleased to assist you with your enquiry. Please be aware our Cashiers may be busy at times of cancellation and we therefore allow up to 28 days for you to claim. We would like to take this opportunity to apologise for any inconvenience caused.